What is OnStar?

• "Telematics" - Combines GPS and cellular technologies with on-board electronics
• Available in General Motors cars since 1996
• Includes safety, communication, vehicle diagnostic and entertainment features
• Installed on more than 50 models of GM
• Stand-alone model introduced in 2012
• 7.5 Million subscribers as of 2013

The History of OnStar

• Started as a location-based technology developed by a team at ExtremeBlue, an IBM internship program for graduate students in software development and business administration.
• GM introduced the service in 1996 as an option on some Cadillac models. Early OnStar consoles came with a handset; the hands-free, three-button console became standard in 2001.
• Analog initially - transitioned to digital in 2008 which cut off 500,000 subscribers; Under pressure, GM offered an upgrade package for older vehicles in in 2011
• Most systems today are dual mode, capable of both analog and digital.

OnStar offers a variety of in-vehicle services that are delivered via CDMA, a "spread spectrum" technology designed to transmit digital radio signals between a wireless device and a base station. CDMA technology was developed by the military over 30 years ago. Basic OnStar services include:

• Automatic crash response
• Emergency services
• Stolen vehicle assistance
• Roadside assistance
• Hands-free calling

With OnStar, you're never alone

Emergency:

• Automatic Crash Response - built-in sensors alert an OnStar Advisor and predict the severity of injuries. If you don’t’ answer, the Advisor sends help.
• Crisis Assist – in case of disaster, knowledgeable resources offer emergency assistance, escape routes and other resources
• Roadside Assistance – An advisor locates a nearby service provider and direct them to your location
• Stolen Vehicle Tracking - pinpoints the exact location of your stolen vehicle for the police; OnStar locates 700 to 800 missing cars per month using GPS

Security:

• Stolen Vehicle Tracking - pinpoints the exact location of your stolen vehicle for the police; OnStar locates 700 to 800 missing cars per month using GPS
• Remote Ignition Block™ - Once a vehicle has been reported stolen, OnStar can send a remote signal that blocks the engine from starting
• Vehicle unlock - if you accidentally lock your keys inside
• Stolen Vehicle Slowdown® - Once reported stolen OnStar sends a slowdown signal slow the car in cases of high speed pursuits
• Theft Alarm Notification - If your car alarm sounds, OnStar immediately notifies you by text, email, or phone call (your choice).

Navigation:

• Turn-By-Turn Navigation and Destination Download - push a button and tell the Advisor where you want to go or directions can be sent to your in-vehicle navigation system using the RemoteLink® app.
• OnStar eNav - If you like to plan routes ahead of time, you can use MapQuest.com to review a destination and send it to your vehicle, then call it up with a simple voice command.

Connections:

• Wi-Fi® Hotspot – OnStar gives your car its own Wi-Fi®hotspot, connecting up to seven tablets, laptops or mobile devices at 4G LTE speeds.
• OnStar AtYourService – Delivers valuable offers delivered directly to your RemoteLink® mobile app, to help you book hotel rooms through Priceline.com, find places to eat, or let the concierge do it for you.
• OnStar RemoteLink®3 Mobile App - Lets you control your car from nearly anywhere. Start your car remotely, manage your vehicle’s Wi-Fi Hotspot2 settings, locate your vehicle, and more.
• Hands-Free Calling - Your car has a built-in wireless service so you can stay connected when your cell phone isn’t available.
• Remote Services - If you get locked out, lose your car in a lot, forget to roll up your windows, or want a remote start, a simple call to an OnStar Advisor who sends a sends a signal to your car.
• Third Party Apps & Services - Select third party providers of apps and services leverage the unique connection between OnStar and your vehicle, these services offer you innovative and personalized features.
• Family LinkFamily - Peace of mind when family members travel without you. Let’s you view your car’s location on a map, or receive email or text alerts with your car’s location at specific times. Teenagers? Can you say d-i-v-o-r-c-e!

Diagnostics:

• Diagnostics Report – Automatically runs a monthly check of your engine, transmission, anti-lock brakes and more, then emails you the results.
• Dealer Maintenance Notification - Is it time for an oil change? A 60,000-mile checkup? You’ll always know because your car will email your diagnostics report to the dealer when it’s time, and the dealer will contact you to set up a service appointment.
• Proactive and Diagnostic Alerts - Takes the guesswork out of day-to-day vehicle maintenance with Proactive and Diagnostic Alerts. Proactive Alerts advise of any upcoming service needs, while Diagnostic Alerts inform you of any immediate vehicle issues. You can also enroll to receive notifications any time an alert occurs.

Smart Technology, Cars, and Consumers

OnStar: Peace of Mind at Your Fingertips

• Emergency Services: Automatic Crash Response: Crisis Assist; Emergency Assistance
• Remote Vehicle Services: Helps authorities recover your stolen vehicle
• Navigation: Designed to get you where you’re going
• Connections: Hands-free calling; WiFi Hot Spot; Remote Link Mobile App; Family Link; 3rd Party App Support
• Advanced Diagnostics: Proactive and Diagnostic Alerts; Dealer Maintenance Notifications; Monthly Diagnostics Reports

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