Loading

How can I be sure I receive my badge notification email?

To make sure you receive your badge notification email, and that it doesn't wind up in your spam folder, add admin@youracclaim.com / admin@credly.com as a Contact or Safe Sender in your email settings.

Instructions for adding a new contact vary by email provider, so consult your email provider to learn how. Or contact the Credly support team through the Credly Help Center by Submitting a Request with the name of your email provider (Outlook, Gmail, etc) and we'll connect you with instructions.

If your email address is through a work network, you can also contact your network admin and ask that the email address admin@youracclaim.com / admin@credly.com is white-listed.

Additionally, we suggest the following:

  • Make sure the email address on file with your badge issuing organization is accurate.
  • In some cases, a domain firewall can block emails from admin@youracclaim.com / admin@credly.com.
  • We suggest creating an account on Credly with the email address the badge was issued too. This way, you can accept the badge from the Dashboard.
  • If you already have an account registered to another email address, please add the email address your badge was issued to as a secondary to your account.

We also suggest adding a personal secondary email address to your account. This way if your email address changes, you will always be able to access your account. To add a secondary email address within your Credly account:

  • Click the profile icon in the upper right and select Settings.
  • You'll be taken directly to your Account page.
  • In the Add another Email Address field, add the additional email and click the Add button.
  • You'll receive a confirmation email to the email you just added. Click the appropriate link to confirm the address.