Quality Management Plan “There is nothing so useless as doing efficiently that which should not be done at all.” Peter Drucker

purpose

quality description

project deliverables and processes

quality processes

quality procedures

roles & responsibilities

reason

Customer expectations are met and satisfied

Reduces cost of re-work

Improves efficiency

Ensures consistency

Reduces cost!

components

Project Deliverables & Project Processes

Deliverable Quality Standards

Customer Satisfaction

Quality Control Activities

Process Quality Standards

Stakeholder Expectations

Quality Assurance Activities

four-step process

step one

plan development of qmp

Identify the customer’s Quality Objectives.

Identify professional standards.

Balance needs and expectations of customers and stakeholders with cost, schedule, and professional standards.

Develop an effective plan and processes, including quality assurance and quality control procedures, to achieve objectives.

Develop performance measure thresholds to ensure agreement on the definition of success relative to Quality Objectives.

Ensure customer endorsement of all quality objectives included in the Quality Management Plan.

step two

execute qmp

Do the work according to the approved Program Management Plan (PMP) and standard operating procedures.

Project execution is a dynamic process.

Document in Lessons Learned.

step three

perform quality checks

Perform the independent technical review, management oversight, and verification to ensure that quality objectives are met consistently with District Quality Management Plans.

Check performance against the PMP and Customer Quality Objectives performance measures thresholds to verify that performance will accomplish Quality Objectives and to verify the sufficiency of the plan.

Share findings with all project stakeholders to facilitate continuous improvement.

step four

take corrective action as necessary

If performance measures thresholds are exceeded, take specific corrective actions to fix the systemic cause of any non-conformance, deficiency, or other unwanted effects.

Document quality improvements that could include appropriate revisions to the quality management plan, alteration of quality assurance and control procedures, and adjustments to resource allocations.

organisational leadership

project manager

quality control manager

members

stakeholders

customers