Janet Silver

Leader, Patient Relations & Patient Care Quality Office, Providence Health Care

As Leader for Patient Relations at Providence Health Care’s Patient Care Quality Office, Janet Silver sets the standard for how Providence responds to patient questions, concerns and complaints – with honesty, transparency and respect.

Her compassionate and measured approach to addressing patient and family member concerns balances the need to advocate on behalf of individuals trying to navigate a complex health care system, while offering understanding and the utmost respect for health care providers.

Janet uses her excellent judgement and conflict resolutions skills to treat each case with the care and attention it deserves, while also going beyond the scope of her formal duties. This has included working to reunite patients with lost items, supporting ill patients to stay connected with family members while in hospital, and even helping a discharged patient to replace a bicycle that was stolen from outside the hospital while he was receiving care.

Janet uses her social work skills every day. She embodies patience, understanding, compassion, and professionalism, which results in both patients and health care professionals holding her in high regard and trusting her to look for positive and fair solutions.

For embodying the values of respect, dignity, stewardship and compassion that are at the heart of Providence Health Care, Janet Silver has been named this year’s Affiliate Health Care Hero.

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