Adobe Customer Success Manager

Your Adobe Customer Success Manager- Jill Gray

Mission Statement- Enable and inspire Adobe's enterprise customers in the innovative use of Adobe solutions to achieve their strategic goals. Accomplish this by cultivating partnerships centered around advocacy, collaboration and support.

Students, Learning, Diversity, Global Citizenship

• How do we expand the profile of a successful student to include creative qualities and skills?

• How do Educators build the creative capacity of their students?

• How can young people prepare themselves for the creative economy?

Onboarding

• CSM Introduction to key campus stakeholders

• Communication and implementation planning

Deployment

• Deployment options orientation call

• Enterprise dashboard setup

• Kivuto site delivery for students and work at home

• Global implementation and communication plan

Marketing

• Self-service marketing collateral portal

• IT / faculty sponsored events

• Student contests

Training

• Adobe Education Exchange

• Faculty professional development courses

• Creative Cloud tutorials

• Ongoing webinars

Communication

Single point of contact / coordination

Regular status calls
On campus visits
Partnership reviews / surveys
Adobe Education customer events

Students, Learning, Diversity, Global Citizenship

Webster University and Adobe- a partnership focused on student and enterprise success!

Appreciate

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