Lexie Gordon

Quality Improvement Lead

As Quality Improvement Lead for Northern Health’s Northeast Service Delivery Area, Lexie Gordon has used her passion for improvement to help shift the quality culture across all of Northern Health. She started her career as a medical transcriptionist at the Fort St. John General Hospital and later found her calling when Northern Health’s Quality and Innovation team sought someone to coordinate their accreditation process with a focus on quality.

Lexie is recognized as a local, regional and provincial expert in quality improvement for her commitment to putting the patient at the centre of conversations about care, and for her promotion of comprehensive and consistent incident reporting as a critical component of quality improvement. She has been a tireless advocate for the province’s Patient Safety Learning System.

For 16 years, Lexie has represented Northern Health on the BC Patient Centred Measurement Committee, where she helped develop a provincially coordinated survey to measure the patient experience in BC’s health care system. The results have been used to improve the patient experience across the spectrum of care.

In 2010, she led the team that was awarded the BC Patient Safety and Quality Council team award for their quality improvement initiative in the area of medication reconciliation and in 2016 was awarded the 3M Canada Team Award for improving patient experience in cancer care.

For working to ensure that the patient experience and quality improvement are part of every health care conversation, Lexie Gordon has been named this year’s Health Care Hero for Northern Health.

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