This information shows how we are doing in areas relating to quality of services and patient experience. Data like this is collected from all NHS hospitals to allow like-for-like comparisons and to show how they are performing. The information is based on the latest available data.
Accident & Emergency
Percentage of patients treated and discharged, or admitted to our accident and emergency department within four hours.
October - December 2024
70.7%
National standard is 76%.
Referral to treatment
Percentage of patients treated within 18 weeks of being referred to UCLH by their GP.
October - December 2024
59.0%
National standard is 92%.
Cancer waiting times - 28 day faster diagnosis standard
Percentage of patients who waited no longer than 28 days to have cancer diagnosed or have cancer ruled out
October - December 2024
84%
National standard is 85%
Cancer waiting times - 31 day wait
Percentage of patients who waited less than 31 days from a decision to treat to a first treatment for cancer
October – December 2024
97%
National standard is 96%
Cancer waiting times - 62 day wait
Percentage of patients with an urgent referral for suspected cancer who waited less than 62 days between the date of referral and first treatment.
October - December 2024
77%
National standard 75%
Patient led Assessment of the Care Environment - Cleanliness
99.46%
Patient led assessment of the Care Environment - Dementia
93.08%
Patient led assessment of the Care Environment - Environment
98.23%
Patient led assessment of the Care Environment - Food
95.04%
Patient led assessment of the Care Environment - Privacy, dignity and well-being
84.69%
Patient led assessment of the Care Environment - disabled access
93.23%
90% of patients rated their care 7+ out of 10 according to the latest National Inpatient Survey
Infection control - Cases of C. Dif
October - December 2024
11
Infection control - Cases of MRSA
October - December 2024
None
Infection control - Occurrence of pressure ulcers (bed sores)
October - December 2024
19
Patient experience
How likely would you be to recommend UCLH to your friends and family? All NHS hospitals ask this question as it’s a good indicator of patient experience.
Patients recommending UCLH as a place to be treated to friends and family
A&E
December 2024
87.1%
Patients recommending UCLH as a place to be treated to friends and family
Inpatients
December 2024
95.3%
Patients recommending UCLH as a place to be treated to friends and family
Outpatients
TBC
Patients recommending UCLH as a place to be treated to friends and family
Maternity
TBC
Patients recommending UCLH as a place to be treated to friends and family
Transport
TBC
NHS staff survey
Staff who would recommend UCLH as a place to receive care/treatment
September 2023
86%
NHS Staff Survey
Staff who would recommend UCLH as a place to work
September 2023
77%
A day in the life of UCLH
A short film about UCLH and the work we do to
Credits:
UCLH