Broken Sound Club Mission
To meet or exceed expectations of discerning residents and recommenders by continuously delivering incomparable five-star club hospitality, lifestyle amenities, and personalized services with a wide range of enviable signature members-only interactive social, sports and recreation, fitness, spa, dining and entertainment opportunities while remaining market relevant and fiscally responsible.
Broken Sound Club Vision
To be the most desirable, established private residential club community in Palm Beach County, for those with diverse interests and passions seeking a prestigious, yet friendly, club experience with five-star hospitality, lifestyle amenities, sports and recreation, and personalized services with a wide range of interactive signature members-only opportunities.
1. UNIVERSAL RECOGNITION
The finest clubs in the nation are recognized as such by members of a well-traveled American and global society that frequent Private Clubs. Whether recognized from inception or through the accumulated passage of time, these clubs are set apart as domiciles of excellence for their traditional history, their ability to attract and retain exceptional members and the experience they deliver.
Broken Sound Club is proud and honored to be the recipient of the following awards and accolades:
- PGA Tour Champions Host: Selected by the PGA Tour Champions to host its season opener for 13 consecutive years.
- LEED Certification: Awarded LEED (Leadership in Energy and Environmental Design) Certification from the U.S. Green Building Council (USGBC) for the 2013 transformation at the Moonstone Spa and Fitness Center.
- USTA Award: Honored by the United States Tennis Association (USTA) as an Outstanding Facility of the Year. Broken Sound is the only private club in Florida and one of only five private facilities nationwide to receive this award (2014).
- The Prestigious Distinguished Achievement in Leadership Award: from Boardroom Magazine presented to eight department directors.
- 5-Star Platinum Club of America: Designation by the Club Managers Association of America, a distinction awarded to only 4% of 6,000 private clubs nationwide.
- Emerald Club: Recognized as one of 11 residential country clubs in North America as an Emerald Club Award winner by BoardRoom Magazine. The award is based on membership experience and amenities.
- Audubon Sanctuary Certified: Both The Old Course and The New Course are certified and committed to increasing wildlife habitats. On any given day, golfers get a glimpse of a variety of endangered and protected birds.
- GEO Certified: GEO Certified – the sustainability assurance of the Golf Environment Organization, an international non-profit dedicated to supporting sustainability in the sport of golf. Broken Sound Club is the first golf facility in Florida, the second in the U.S. and 14th in the world to be GEO Certified.
- America’s Healthiest Club: Received the highest rating to date in the history of the national competition.
- Honey Bee Haven: Member of the American Beekeeping Federation and the Palm Beach County & State of Florida Beekeepers Association. Twenty-Two flourishing beehives located on the property greens that harvest 2,000 pounds of honey annually.
- Environmental Leaders in Golf Award: Presented by Golf Course Superintendents Association of America and Golf Digest in partnership with Syngenta, the Environmental Leaders in Golf Awards recognizing golf course superintendents and golf courses around the world for their commitment to environmental stewardship. Broken Sound Club has won recognition twice, as Overall and National Private Recipient in 2016 and the Healthy Land Stewardship award in 2018.
- First and Only Country Club in Florida with Cancer Care Designation: Specialized Cancer Awareness training by Wellness for Cancer, in partnership with SpaFinder Wellness 365, Moonstone Spa staff provides safe and nurturing services for club members who have experienced or are living with cancer.
Broken Sound Club is also proud to be recognized as an industry leader for ongoing dedication to environmental sustainability and “green” initiatives.
- Participate in the Reclaimed Water program which is used to irrigate both golf courses and common areas
- Established 1st Industrial Composting project in Florida (27 buckets of food waste daily reused on golf courses)
- Installation of Solar Panels to heat the pool and hot water heaters
- Introduction of 15 bat houses as a natural method to combat mosquito population
- Replaced Plastic Straws with 100% compostable straws
- Elimination of Styrofoam Cups and replaced with biodegradable ecotainer cups
- Reduction of Plastic Water Bottles
- Installation of Tesla Charging Stations
2. EXCELLENCE IN AMENITIES AND FACILITIES
It is the complete array of amenities and facilities that provides excellence and fulfillment of the members’ needs in every function and activity that makes it great. Remarkable Clubs ensure that their amenities and facilities remain relevant. There is commitment to invest on a regular and planned basis in maintenance, supervision and replacement of the grounds, equipment and furnishings. America’s finest clubs evaluate the benefits of developing new, and repurposing existing amenities and facilities while building reserves.
In the heart of Boca Raton, Florida is one of the most exclusive, private golf & country clubs – Broken Sound Club. Known as the "friendly" club for a signature blend of warmth, elegance and genuine hospitality.
- 27 Lushly Landscaped Villages (1,600 homes) consisting of villas, townhomes, condominiums, patio homes, estate homes and custom built homes
- Clubhouse (100,000 square foot) with indoor and outdoor dining
- Dining (6 venues from casual to gourmet)
- 2-acre resort-style, free-form pool with tropical style grotto, 5 lane lap pool and children’s slide pool
2 signature 18-hole golf courses both courses recently renovated (New Course renovated in 2017)
The Old Course
A stand-alone course, offering its own private, limited member experience and intimate golf ambiance
- PGA Tour Champions host for 13 consecutive years
- Separate Clubhouse with indoor & outdoor dining options
- Private lessons with award-winning PGA Teaching Professionals
The New Course
Right outside Broken Sound Club members' door is a challenging course for all skill levels
- On-site Golf Academy with lessons available with PGA professionals, video system and clinics throughout the year
- Specialized tournaments, such as “9 and Dine”, a 9-hole round followed by a special dining experience for couples, as well as Men's and Women's 18 and 9 hole leagues
- Junior Golf Program featuring a fun learning environment and state-of-the-art instruction by PGA Golf Professionals
3. CALIBER OF STAFF AND PROFESSIONAL SERVICE LEVELS
A maxim of the finest clubs remains, ‘ladies and gentlemen serving ladies and gentlemen with mutual respect’. Clubs who attract outstanding employees in the community are known to provide an excellent work environment, unique culture and leading compensation and benefits. Employees are a Club’s most important asset, and personal and professional growth is encouraged. The quality of management is reflected by a staff that is well trained, well-mannered and highly motivated to provide an extraordinary experience for their members.
The Broken Sound Club staff consists of some of the most decorated and highly credentialed professionals in the private club & hospitality industry.
Broken Sound Club's Leadership Sets the Table for Success
John Crean, General Manager and Chief Operating Officer
- General Manager and Chief Operating Officer of Broken Sound Club since 2003
- Certified Club Manager for twenty years
- Certified Club Executive and a member of the Club Manager’s Honor Society.
- Holds credentials as a Community Association Management professional and in Hotel/Motel Management.
The following is just a partial list of awards Mr. Crean has received over the years:
- 2019 Boca Raton “Key to the City” presented by Boca Raton Mayor Scott Singer
- 2019, 2018, 2016, 2014, 2012 & 2009 - Named a Platinum Club of America
- 2012 - Waste & Recycling Award “Corporate Green Citizen”
- 2011 - Club Manager Association Honor Society – Member
- 2008 - Palm Beach Ultimate CEO Award
- 2006 - Mayor Steven Abrams of the City of Boca Raton, proclaimed “John Crean Day” in Boca in recognition of his accomplishments as General Manager and Chief Operating Officer of the Broken Sound Club.
- 2005 - Club Manager of the Year
- 2005 - Excellence in Club Management
Carol Boettcher, Director of Human Resources
- Society for Human Resource Management - Senior Certified Professional
- Certified Corporate Wellness Specialist®
- National Restaurant Association - Certified ServSafe Instructor & Registered ServSave Proctor
- Certified HCM Executive
- Received the “Most Encouraging Award” By America’s Healthiest Clubs
Shannon Easter, Director of Golf Course Maintenance
- Awarded the Environmental Leaders in Golf Award recognizing golf course superintendents and golf courses around the world for their commitment to environmental stewardship.
- Shannon along with Broken Sound Club have won recognition twice, as Overall and National Private Recipient in 2016 and the Healthy Land Stewardship award in 2018.
Jeff Waber, PGA, Director of Golf-Old Course
- Board of Directors for Professional Golf Association - South Florida Section for the past 8 years
- Current President of the South East chapter of the SFPGA
- Tournament Chairperson
Rick Sutton, PGA, Assistant Golf Professional
- Awarded Assistant Professional of the Year Award - 2018 & 2019
- Assistant Committee Chairperson - South East chapter of the SFPGA
Greg Wheaton, Director of Tennis
- USTA Private Facility of the year award 2014
- Ranked # 1 Men’s 50’s International USTPA
- 3-time winner of the USPTA National Clay Court Championship
- Boardroom Magazine Distinguished Achievement Award
Leigh-Ann Davidson, Spa Director
- Preston Wynn Spa Director Training
- International Spa Association Certified Manager
The Fitness Center
The following are some of the advanced certifications held by the Fitness staff:
- The Fitness Institute Certified Personal Training Specialist (CPTS)
- Functional Movement Systems (FMS) Levels 1-3
- Titleist Performance Institute (TPI) Levels 1-2
Moonstone Spa & Salon Staff
First and Only Country Club in Florida with Cancer Care Designation: Specialized Cancer Awareness training by Wellness for Cancer, in partnership with SpaFinder Wellness 365, Moonstone Spa staff provides safe and nurturing services for club members who have experienced or are living with cancer.
Broken Sound Club encourages professional growth among the staff as well as provide opportunities for students from around the world studying the hospitality industry to learn in a hands-on internship program what it takes to provide the 5-star Platinum Club Experience.
The Club provides the following opportunities:
- Hospitality certification courses at Florida Atlantic University (Club reimburses up to $1000 per semester for tuition)
- On-site education to consistently further administrative skills
- Programs by Third Level, Inc.
- How to Fascinate Personality Program for Department Heads
- Leadership Workshops
Employee wellness programs:
- Annual Health Fair
- Health and Wellbeing programs sponsored by Boca Raton Regional Hospital
- Mindfulness courses and certification provided by Prevo Health Solutions and America’s Healthiest Clubs
4. QUALITY AND COMMITMENT OF MEMBERSHIP
Great members are the custodians and heart and soul of the most respected and successful clubs. Members who represent the best qualities are those that reflect the values of the community in which they live. They celebrate their heritage and faithfully observe their time-honored traditions. Responsible members preserve the Club’s legacy by perpetuating the institution to provide for the next generation of Members. They also work hard to attract prospective new members who share the same values and commitments.
Broken Sound Club & its Members have partnered with:
- American Friends of Magen David Adom provides pre-hospital emergency medical care, including disaster, ambulance and blood services. BSC Has donated ambulances and medical scooters.
- Blessings in a Backpack provides food on the weekends for elementary school children in America who might otherwise go hungry.
- BOCA Friends for Cancer Research drives advances in science, policy, and regulation that speed life-saving treatments to patients.
- Hadassah is the largest women's Zionist membership organization in the United States.
- Gift of Life Marrow Registry is a bone marrow and stem cell registry that cures blood cancer and inherited immune disorders.
- Anti-Defamation League is a global leader in exposing extremism, delivering anti-bias education and training law enforcement.
- A Place for Hope Foundation is a faith-based organization focused on providing programs and services to end the cycles of abuse, neglect, homelessness and human trafficking
- Habitat for Humanity unites members of the community who build homes for those in need. Broken Sound Club has donated 9 homes and participated in a national Women’s Build event.
- High-Holiday Services - Broken Sound Club provides a safe and engaging venue for its members to observe Rosh Hashanah and Yom Kippur.
- Big Brother, Big Sister of Boca Raton is a community-based mentoring program that matches youths ages 6-18, predominantly from low-income, single-parent households, with adult volunteer mentors.
- Jewish Federation of South Palm Beach County supports a full range of critical and life-enhancing programs and services locally, in Israel and in 70 countries worldwide.
- The Faulk Center for Counseling provides and promotes emotional wellbeing through a variety of free and low-cost programs such as psychological and mental health consultation and therapy.
- Magic Hands Knitting Club - Broken Sound Club members knit hats and blankets to donate to children and premature babies at local hospitals.
- Light up the Night Broken Sound Club joined with cities throughout Europe who lit up their communities with blue spotlights as a beacon of hope and gratitude for those working ‘round the clock to heal, save and protect lives during the COVID-19 pandemic.
- American Association of Caregiving Youth initiated by Broken Sound Club member, Dr. Connie Siskowski, is the first program in the US to provide services for the youth caregiver population. Dr. Siskowski was named a Purpose Prize winner in 2009 and a top 10 CNN Hero in 2012.
- Virtual Passover Seder - Broken Sound Club pre-recorded a Seder service for Club members during the pandemic.
Covid-19 Relief Workers Food Donations
5. GOVERNANCE AND PRUDENT FISCAL MANAGEMENT
The nation’s finest clubs are venerable institutions. They are governed by presidents, owners and directors who understand that their key role is to strategically set policies. Leaders are goal-driven, they allow management to manage and are not influenced by personal agendas. High-caliber boards work diligently term after term to ensure continuity of effort and direction with efficient succession planning. They possess the wisdom to plan well and invest well. Prudent boards understand the need for regular dues increases and occasional assessments, while maintaining fiscal responsibility.
Broken Sound Club has a rigorous and extensive process by which they forecast the budget and set dues. The Club’s paperless (eco-friendly) Accounts Payable system keeps track of all expenses and presents invoices to the Department Director for approval.
Communication is updated daily to meet the needs of our membership at every possible touch point. Emails, social media, members-only section of the website, the Broken Sound Club App as well as phone calls are just a few of the ways members are kept informed.
- Broken Sound Club’s Board of Governors consists of 11 volunteer members who meet on a monthly basis.
- The Club’s governing documents, By-Laws, Rules and Regulations and Operating Rules are reviewed annually and updated as needed.
- The Board of Governors maintains both a Long Term Planning Committee and a Strategic Planning Committee.
- Every other year, the Board of Governors participates in a strategic planning retreat with Henry DeLozier, Principal in the international consulting firm, Global Golf Advisors. Mr. DeLozier is considered to be one of the leading authorities on golf course asset development and financing, governance and country club operations.
- Each Board member liaises with one of the Club’s 13 standing committees. Their role is to guide volunteer committee members, cultivate future Club leaders and bring suggested policy changes back to the Board for their review and discussion.
- The Club undergoes audits on an annual basis with positive audit letters.
- Present and past Boards alike take their fiscal responsibility very seriously by continuing to ensure that strong reserves are maintained year after year.
Broken Sound Club is focused on staying up to date on membership and industry trends as well as community needs.
- The Club modified the membership structure to allow for more flexibility of category upgrades and downgrades as members’ needs change.
- Broken Sound Club offers a reduced capital contribution fee to members who are under 60 years of age.
6. ADAPTING TO CHANGING TIMES
Change moves at a greater pace every year. Clubs must effect changes for tomorrow’s member while preserving the Club’s integrity and experience for today’s core member. Great Clubs work at anticipating the needs and interests of their members and prospective members. These Clubs adopt a mission statement that resonates with members and defines the Club’s principles, which are supported by a strategic plan to achieve the goals. Great clubs are able to maintain traditions and remain flexible to adapt to members’ ever-changing demands and expectations.
As younger families joined the community, Broken Sound Club responded with a focus on updated activities:
- After School Academies
- Summer Camp
- Monthly Events
- Special Holiday Events
- Miniature Golf Course and a new playground (planned as part of 2021 renovation)
Broken Sound Club is constantly adapting and changing to meet the needs and desires of its members.
- Addition of 4 dedicated Pickleball Courts
- New App created for member connection and convenience
- App and Social Media Classes (The Social Classroom) to keep Members up to date on the latest in technology
Response to COVID-19
Broken Sound Club has gone above and beyond the recommended CDC and local city guidelines to protect its members from coming in contact with the COVID-19 virus by providing everything members need all within the gates of the community.
In an abundance of caution, the Marketplace was created to offer contactless groceries and essential household items available for pick up or delivery. Curbside-To-Go dining options and virtual social activities were also added. Not to mention, the stringent cleaning (with an electrostatic spray gun with hospital grade disinfectant) of all areas and protective face coverings required and worn by all staff and members while still maintaining social distancing.
Virtual Activities:
- Online Exercise & Yoga Classes
- Online Trivia Contests
- Virtual Cooking Classes with our Chefs
- Children’s Songs & Story Time
Hybrid Events:
- “Pop Up” themed restaurants offering gourmet dinner menu for pick up
- Chef’s Tables and Wine Tastings with pre-packaged meals for pick up and a video demonstration
- Virtual Wine Tastings with video demonstration by a sommelier and paired with a menu from Pop Up restaurant series
- Charter Flights to and from Boca Raton (to ease the burden of travel)
In response to Covid-19, the upcoming renovation plans were also altered to incorporate the following:
- Air ionization system containing UVC bacteria killing lights in the HVAC system
- All key entrances and exits will be touch-free
- All bathroom fixtures will be touch-free
- Outdoor dining areas expanded
7. OVERALL EXPERIENCE
Clubs of Excellence provide an ‘Unparalleled Experience’ every day, one member at a time, and display exceptional governance. They are committed to making decisions in the best interests of their members and those serving them. Best practices are consistently observed and frequently refined. America’s finest clubs encourage staff to take initiative and support their efforts to deliver outstanding service. Remarkable clubs continue to treasure their shared experience, celebrate their achievements and appreciate one another, like family.
Broken Sound Club created a new department named Member Services & Lifestyle designed to enhance the Broken Sound Club members’ experience and create benefits that extend beyond the gates of the club.
A few of the newer services include:
- Gas Mob: Broken Sound Members can have their car filled up with gas while at home, or enjoying the club's many amenities.
- Lugless: Broken Sound Club's partnership with Lugless allows member's to travel easier by shipping luggage to (and from) their destination prior to arrival.
- On the Run Oil Changes: Oil changes, tire rotations, wiper blades, fluids and tires all in Broken Sound club members' driveways.
- Airport Transportation to 3 South Florida airports
- Shipsticks- specialty shipping of golf clubs through Shipsticks - a white glove, door-to-door shipping service.
- Private Charter Flights to and from Boca Raton
- Community Partnerships with local businesses
8. Other Information - Renovation Plans 2021
Broken Sound Club just unveiled updated $30 million renovation plans that now take into consideration protocols and features to deal with today’s “new normal”. The contemporary redesign and expansion of the Clubhouse will include more dining options and increased amenities that enhance the Broken Sound Club Member experience.
The Clubhouse Expansion will include new amenities:
- New restaurants with expanded indoor and outdoor dining options
- A patio with golf course views, comfortable seating, dining tables and water features
- Designated special events spaces
- Additional boardroom and meeting spaces
- New billiard room
- 4 dedicated Pickleball courts
- Miniature golf course
- New kids playground
Broken Sound Club’s existing spaces will also be enhanced with:
- New grand entrance with a fountain and glass-covered porte cochere
- Relocation and expansion of the Golf Pro Shop and Administrative Offices
- An extension and remodel of the Men’s Card Room and Locker Room
- Upgrades to the existing kitchen to increase speed of service
- Touch-free doors throughout the Clubhouse
- All bathroom fixtures will be touch-free
- Air ionization system containing UVC bacteria killing lights in the HVAC system