What is Rationalization?
According to American Sociologist George Ritzer, rationalization makes an institution more efficient, calculable, predictable, and controllable through various methodologies (Ritzer, 2018). Ritzer argues that as time passes, more and more aspects of society are being rationalized and uses Mcdonald's as a prime example. Efficiency describes the methods utilized to complete the production of an item or task in an optimum amount of time and minimize the time required. Calculability focuses on quantifying the progress being made. At the same time, predictability ensures that the process is consistent and that all practices are highly similar regardless of location. Lastly, control refers to how management can assume power over workers to ensure that outcomes are up to their standards. In tandem, these four principles explain why Mcdonald's employees have very specific, repetitive tasks, customers are directed to specific areas, and have a limited menu to choose from. The concept of rationalization also applies to restorative dentistry in various ways, such as the use of uniform dental materials, laws, and legislation requiring dental personnel to perform in a certain way, and the use of school and accreditation systems. It has allowed dentistry to become what it is today.
With rationalization, there will inevitably be irrationalities. According to Ritzer, irrationalities come to fruition when “ rational systems are unreasonable systems-- they serve to deny the basic humanity, the human reason, of the people who work within them or are served by them…Rational systems are dehumanizing systems.” Rationalization's emphasis on efficiency and control can often lead to dehumanization. Throughout my research, I have found various irrationalities mainly due to the corporatization of dentistry, which I will share throughout my paper (Ritzer 2018).
History
The foundations of modern dentistry did not come about till between 1650 and 1800, starting when Pierre Fauchard published his book The Surgeon Dentist. Fauchard defined many new methods of caring for and treating teeth, such as dental fillings and dental prostheses. Before Fauchard’s developments, dental practices were unregulated, not done by medical professionals but by barbers. This odd arrangement was mainly because barbers had the tools necessary for extractions, like razor blades. The 19th century was when barbers and dentists became separate professions as new methods of prevention and restoration emerged and various materials and procedures were introduced (Titor, 2016). John Greenwood, George Washington’s dentist, is credited for dental-related innovations such as the first foot-powered drill. Dental fillings with amalgam, a mixture of several metals used for teeth fillings, were introduced to the United States in 1833 by the Crawcours brothers. In 1825, Samuel Stockton commercially manufactured porcelain dentures, and while the use of porcelain dentures is not as common, they are still the results of Stockton’s processes (Titor, 2016). These innovations all created the foundation for modern dentistry.
Amalgam and Composite
The 19th and 20th centuries allowed for new improvements to dental materials for restorative dentistry. There was a stronger emphasis on making materials long-lasting and functional through the fundamentals of engineering (Mange et al., 2017). A very common material used for dental fillings is amalgam. G.V. Black, the father of operative dentistry, created a balanced amalgam formula in 1855. This formula remained and saved millions of teeth until 1963, when Dr. William Youdelis created a new amalgam formula that contained copper and had more integrity which is still used today. The 1960s was also when composite resins were introduced as a material for fillings. Composite fillings are made of tooth-colored material, typically glass quartz, silica, or other ceramic particles added to a resin base (FDA, 2023). Composite fillings were much more aesthetically pleasing and adhered to the tooth longer. Over time the use of composite fillings became more popular than amalgam. The introduction of these materials provided a standardized foundation for filling cavities and a sense of control, seeing that practitioners had very few options.
Dental Implants
Dental implants are materials used to replace missing teeth through dentures, crowns, and bridges. These materials are strong, easily manipulated to match the patient’s mouth, and often so meticulously crafted that they are mistaken for natural teeth. For dentures, two materials are used most often. The differences between acrylic resin and porcelain have to do mainly with longevity, with acrylic resin lasting longer and cost, with acrylic resin being cheaper (Science Direct). Crowns and Bridges are other standard dental restorative methods that have been greatly improved. PFM crowns are durable and aesthetically pleasing, so they are commonly used. Bridges, which fill in the space caused by missing teeth, were modernized in the mid-1900s by Dr. Per Ingvar Brånemark, a Swedish physician, who discovered that titanium and bone tissue could fuse and create a bond. He placed the first dental implant with this method, which was found to support bridges. This method is still used today due to its durability (Science Direct). It decreases the time a patient has to go to the dentist as they last many years. Innovations in dental implant surgery are continuing to arise.
Yomi, a dental robot, has shown a successful robotic platform for dental surgery. Yomi assists in providing the surgeon with assistance in the placing and planning of the dental impact by guiding the doctor's hands. It makes treatment more efficient as the surgeon can quickly change the surgical plan. Yomi provides many benefits, including a faster recovery to patients, as it allows for every step of the procedure to be planned out, including the precise location of the implant. There is also less room for error since the technology is based on its precision, and treatment can be changed with much more ease, preventing delays. These benefits may allow treatment to be completed in fewer visits, saving significant time.
X-Rays
The use of the modern X-ray also aided efficiency. Charles Edmund Kells was the first dentist who used X-rays to produce the first dental radiograph in 1896. The 1980s shifted from using photographic film for X-rays to digital X-ray technology. The digital x-ray technology, coupled with new advancements in computing, led to further advancements in diagnostics. Computerized 3D imaging allows dentists to take images of the teeth, jaw, and surrounding structures which is extremely important for dental implant treatment. With these innovations, patients were treated much more time-efficiently, and because dentists can see potentially harmful changes in the dentist and treat them early, time and money are saved.
Electronic Health Records
Electronic health records are another way that efficiency is increased within dental practices. It is reported that 67% of dentists use electronic health records in their practices (Asan 2013). These electronic health records contain important information related to insurance, patient history, and treatment plans (Asan 2013). Information can now be shared in seconds with fellow providers if necessary. In these ways, dental practices became much more efficient, allowing dentists to see more patients and reducing appointment times.
Anesthesia and Analgesics
Introducing anesthesia and other analgesics in dentistry is considered one of the most important inventions. Before their introduction, little could be done to ease the pain associated with dental restorations. The discovery of nitrous oxide by Horace Wells in 1844 became a safe and effective way to manage the pain and anxiety commonly associated with dental practices (ADA). The introduction of local anesthetics was also revolutionary. Starting in 1904 and 1905, procaine was made in Germany and was found to be highly effective and safe to be used as a local anesthetic agent for patients. Fast forward 45 years, Novocaine became widely used by dentists. This was also when lidocaine became dental professionals' most widely accepted local anesthetic. It was found to be highly safe. Today, lidocaine and nitrous oxide used in tandem are principal anesthetics used during operations (ADA). The introduction of analgesia and anesthesia were some of the most important ways to increase predictability in the dental field. As previously mentioned before their introductions, there was little way to prevent the pain associated with restorations or, in many cases, extractions. For this reason, many people were scared to get dental work. After the introduction, patients were aware that there would be little to no pain associated with restorations and therefore were more likely to get them done. The predictability of patient flow within dental offices increased, which aided the calculability aspect.
Education
As Dentistry became a more established and defined profession, formal systematic educational institutions became necessary. In 1840, Horace Hayden and Chapin Harris founded the first dental college that opened in Baltimore ( Baltimore College of Dental Surgery) through a charter by an act of the Maryland General Assembly. This established the Doctor of Dental Surgery degree. The school's founding served as the prototype for dental schools, and dental schools were popping up (Titor 2016). By 1876, there were 15 dental schools scattered throughout the country. These schools established a uniform dental education system, allowing for a more controlled and regulated practice. Today, there are 70 accredited dental schools in the US. Prospective students of dental schools are required to take various prerequisites in most STEM courses during their undergraduate studies (ADA). They must also take the Dental Admission Test (DAT). Using the DAT and the prerequisites requirement ensures dental students have uniform knowledge about subjects necessary to succeed in dental school. The uniformity and standardization within these processes aim to ensure that the students provide and perform similar qualities of work with little room for variation.
CODA & ADEA
Over time, new associations were founded to create a standardized curriculum. In 1975, the Commission on Dental Accreditation (CODA) was founded and was nationally recognized by the United States Department of Education as the only organization responsible for accrediting dental education programs. These programs include general dentistry education, dental specialty education, allied dental education, dental hygiene, dental assisting, and dental laboratory technology programs (ADA). The CODA also is responsible for reviewing and accrediting advanced education in delta specialties. Today, the CODA is responsible for accrediting 1,300 education programs. The actual curriculum that dental schools use varies depending on the school and is subject to change but typically follows guidelines provided by the American Dental Education Association, founded in 1923. Through the birth of these associations, control was enforced by ensuring that all educational institutions provided uniform education.
Laws and Regulation
Implementing laws and legislation for dentistry is beyond necessary to ensure that dental practices are safe and provide quality service. It is regulated federally, with federal laws applying to all dentists and state laws applying to dentists within the state they practice. For most states, dentistry is regulated through a unique Dental Practice Act. The Dental Practice Act lists the specific legal requirements within each state that dentists and their practices must abide by. The State Board of Dentistry implements these legal requirements. These boards can revoke a dentist's license, limit their practice, and provide suspension if found guilty of wrongdoing. In tandem, legislation and bodies that carry out that legislation make dentistry safer and uniform since not abiding by the strict set of guidelines results in harsh penalizations. The Occupational Safety and Health Administration (OSHA) is another way dental practices are made safer. Congress created OSHA to make workplaces safe for workers through setting standards, training, and outreach since harmful bloodborne pathogens, pharmaceuticals, and chemical agents are a constant threat. OSHA implements standards that dental practices must follow to limit exposure to those dangers. They can inspect workplace conditions to ensure they abide by OSHA regulations. If a practice violates regulations, it can be fined and even shut down. In implementing safety standards, practice is made more efficient because dental personnel doesn't have to worry about hazardous stressors but instead can focus on the patient.
Dental Insurance
In 1954, Dental insurance resulted from dock workers on the West Coast bargaining with their employers. The birth of dental insurance shows that the need to capitalize on dental care was seen as a worthwhile, profitable industry while also showing that people began prioritizing their dental health like never before. As time passed, more people became insured, and dental costs were not as much of a burden to patients allowing preventative dentistry to become more common. In 1966, 2 million Americans had some form of dental benefit; in 1999, 56% of the population had some dental benefit (ADA). The Affordable Care Act (ACA) was a federal statute enacted in 2010 and was a comprehensive healthcare reform law. The ACA allowed uninsured people to access coverage to pay for dental expenses. In 2016, it was found that 77% of the population had some kind of dental benefits (ADA). This increase in the number of people insured marked had a significant effect on the monetary value of the dental insurance market. The value of the dental insurance market in 2021 to be 159.29 billion dollars, and it is expected to be 269.5 billion in 2030 (See Figure 1). This prediction speaks to the calculability and predictability that the dental field carries. As trends in dental health increase, so does the demand for dental services, which propels the dental insurance market.
Corporate Dentistry
Corporate dentistry is a relatively new endeavor, aiming to improve competition while providing opportunities for new dentists entering the field. In recent years there has been a drastic rise in the corporatization of dentistry which threatens the essence of the healthcare profession by being heavily profit-focused, not patient-focused. It also affects the very necessary patient-doctor relationship. While people could argue that this relationship is unnecessary, studies have shown a positive correlation between this relationship and positive outcomes.
While there are significant drawbacks to corporatization, there are also benefits to corporate dentistry, allowing for more predictable prices, which can be suitable for low-income individuals. Corporate practices also invest a significant amount of money into skill advancements. The positives and negatives make it difficult for irrationality to combat, which means finding a balance between ensuring quality care and predictable prices is necessary.
Dehumanization
The increased control methods directly resulting from the rationalization of dentistry carry many dehumanizing consequences. Ritzer emphasizes that with these methods, there is a power shift away from the practitioner and toward these rationalized institutions (Ritzer 2018). Even dentists who own private practices are constrained to specific laws and regulations that carry harsh penalties if not followed. Being controlled by institutions and structures to such a heavy extent has shown that practitioners are becoming more dissatisfied and alienated. Attempts to increase predictability are another factor contributing to dehumanization. Practitioners must treat patients in a homogenous manner and treat all the patients the same, harming the patient-doctor relationships even more.
Conclusion
The transformation of restorative dentistry from unregulated, unprofessional practice to an innovative, professional field has shown what rationalization can do for a profession. Advancements in technology have made dental practices more efficient by making all aspects of treatment and treatment planning more individualized for the patients. Modern education institutions and accreditation have provided practitioners with comprehensive field knowledge, leading to a more controlled and standardized workforce. My research has shown me that rationalization has been a driving force in almost aspects of modern restorative dentistry, intentionally and unintentionally. Efficiency, predictability, control, and calculability are present in various ways. It has also shown me that with rationalization comes irrationalities, especially with the increase of the corporatization of dentistry that aims to hyper-rationalize dentistry to many faults. The rationalization of restorative dentistry has proven significantly beneficial. However, there are various faults, and as time goes on, there will be even more shifts toward rationalization due to the introduction of various technologies. Still, staying true to the essence of care dentistry is founded upon is necessary.
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