Industrial Automation Supply began life as a distributor in 1993, serving the needs of Maine's OEM industry. Over the years we have grown to include our burgeoning Systems Group, as well as a second location in nearby Scarborough. But through it all, the heart and soul of IAS has been our sparkling Inside Sales Team.
We are a local shop. Portland, Maine has been our home since we began, and throughout our time we have built our reputation on the foundation of our Inside Sales team. It’s a huge part of the reason we’re New England’s only Phoenix Contact Automation Elite dealer, and it’s why we have kept our customers happy for three decades.
Here at IAS we are committed to a connected customer experience, but what does that mean?
It means that when you call IAS you will never get an automated phone system; you’ll talk to a real live person who cares! We believe that our people make us different, and we appreciate that our customers are more than just engineers and purchasing agents; they are people. So, when you work with the IAS Inside Sales team you are dealing with not only seasoned professionals, but some really great people. Our team cares about understanding what our customers need, and they really enjoy getting to know the people that make the companies we work with tick (who happen to be some of the most innovative and cutting edge companies on the planet!).
The Inside Team will not only process your orders, but alway get you timely responses, and turn quotes around at speeds uncommon in our industry. They understand that getting your components on time is paramount to your success, and will do everything in their power to see you succeed.
However, there are times when things don’t go as planned. This is where our team really shines. We will make sure to clearly communicate any delays that may arise, and will always work as a fierce advocate with our vendors to expedite your components in every way possible. But at the same time, they also want to hear about your fur babies and real babies! They’re even good for a joke or two.
The staff faciliates between our customers and vendors, making sure you are getting the best possible outcome, the best possible price, and and smoothest possible experience.