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APRIL 2023: VOLUNTEER APPRECIATION

Contents

1.

THE INDEPENDENT VIEW: THE NATURE AND NURTURING SIDES OF VOLUNTEERING

A lifetime volunteer, PIC Chair Jacqui DeBique finds confirmation that volunteering is good for the community and good for us.

2.

3X5: BEHIND THE SCENES WITH THE PIC EXECUTIVE

What’s involved in volunteering for PIC? Sue Horner talks to Arlene Amitirigala, Brent Artemchuk, Austine Fischer, Catharine Heddle and Maureen Hosein, ABC.

3.

PROBLEMS? PIC SOCIAL GOT ’EM SOLVED

Sharon Aschaiek relates her experience at the March networking event.

4.

PIC PERSONALITY: MEET ELLEN GARDNER, ABC

Ellen Gardner, ABC, tells Yvan Marston she’s always been a freelancer, even when holding down a corporate job.

1.

The Independent View: The nature and nurturing sides of volunteering

By Jacqui DeBique

When Lady Gaga sang, “Baby I was born this way,” she could have been referring to me and my penchant for volunteering. On reflection, I think my tendencies are a combination of nature and nurture.

“Volunteerism,” says Volunteer Canada in their 2021 report titled Volunteer Counts: Formal and Informal Contributions of Canadians in 2018, “is the participation in purposeful helping activities without monetary compensation. It can involve a variety of activities, taking place occasionally over the course of a year, or a more consistent and sustained commitment, such as a weekly commitment to a specific cause.”

I trace my first acts of volunteerism back to when I was a youngster doing what Volunteer Canada calls informal volunteering. These are the activities you engage in on your own, “helping people directly and involvement to improve the community, on one’s own, and through activities not on behalf of a group or an organization.”

My mother was my role model. From the age of six, I can remember her meal planning and single-handedly catering her friends’ and family’s special events, from house parties to weddings, all from the goodness of her heart. She “voluntold” pre-teen me to babysit my younger cousins without pay. I continued to do it gladly once I understood that this was one way our family was there for each other. Today, my informal volunteer acts include making meals or picking up groceries for a sick friend, and through COVID-19, shopping for friends in my neighbourhood when stores were closed in theirs.

When it comes to formal volunteering, defined by Volunteer Canada as a role “for and on behalf of organizations,” my list starts with my church community. When I outgrew attending Sunday school, I opted to help out in the church nursery, watching the babies during service. Later, as a new mom, I coordinated our church’s Sunday school program, and for several years, I edited our church newsletter. When I moved to the Town of Ajax, I dived right in and joined one of the Town’s advisory groups. For more about my formal volunteer roles, I invite you to read my column “Reflections on PR love and ‘giving black’” in February’s issue of The Buzz.

According to Statistics Canada, in 2018, over 24 million people, or 79% of Canadians, aged 15 and older volunteered formally, informally or both. The number of hours? A whopping five billion, which amounts to over 2.5 million full-time year-round jobs.

Writers Kristi Leimgruber, PhD, and Madeline Miles, authors of the “The science behind doing good,” say doing good contributes to our happiness and is literally good for our hearts, lowering blood pressure. It can reduce depression and anxiety by increasing secretions of serotonin, dopamine and oxytocin.

And our “why” for volunteering? Improving job opportunities ranked high on a list that includes using our skills, contributing to the well-being of the community, supporting a cause and religious or spiritual obligation.

Canadians’ acts of volunteerism range from organizing or supervising events and sitting on a committee or board, to providing services like teaching, coaching, tutoring, caregiving, housework or shopping.

Volunteering has been a life source for me. My desire to serve is rarely sated; no sooner has one commitment come to its natural end before the seeds of another adventure are sown. This role as Vice President Special Interest Groups is my first time on the IABC/Toronto board and it has been one of the best gifts of my professional career. Hard work and fun aside, what has been priceless are the new friendships and learnings, personal and career growth, and, mostly, hearing that the work of the Special Interest Groups has made a difference to our members.

So, thank you to the stellar PIC executive team, who share their thoughts on volunteering with IABC/Toronto below. Thank you to the amazing steering committee of the Senior Communicators’ Circle, to the bright minds behind the Student Communicators’ Circle and to all the passionate members of the IABC/Toronto board. Thank you all for everything you do for our member community and our industry. My world is definitely richer because of you all.

Jacqui DeBique (she/her) is PIC’s Chair and IABC/Toronto’s VP of Special Interest Groups. She is a communications specialist managing her own business, Quite Write Communications, and in-house communications with the Pediatric Oncology Group of Ontario.
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2.

​​3x5: Behind the scenes with the PIC executive

By Sue Horner

With the IABC/Toronto board year winding down, a new board is on its way in. The PIC executive, too, will undergo some changes. Would you consider joining us?

The PIC executive team for 2022-2023: top row, from left, Jacqui DeBique, Sue Horner and Maureen Hosein. Second row, Catharine Heddle, Brent Artemchuk and Arlene Amitirigala. Bottom row, Austine Fischer and Christopher Trotman.

To give you a better idea of what being on the PIC executive involves, I had three questions for Arlene Amitirigala (she/her), Brent Artemchuk (he/him), Austine Fischer (he/him), Catharine Heddle (she/her) and Maureen Hosein, ABC (she/her). Here’s what they said.

What prompted you to volunteer for the PIC executive?

Arlene: During my term as Chair last year, I would have loved to have had a partner and sounding board, as the Special Interest Groups is a significant portfolio. So when we welcomed Jacqui as our new Chair, I decided to continue serving on the PIC exec to give support and provide continuity as we emerged from COVID-19.

Brent: I was on IABC's executive board a few years ago, then took a break for a while, but missed working with like-minded individuals. I was exploring IABC board opportunities again when a role with PIC came to me. It represented a chance to connect with communications professionals who had different work experience and overall expertise, so I said yes. I'm glad I did because I've met some fantastic people and have learned a lot from them.

Austine: As a new immigrant to Canada, I was looking for a community of communicators so I could network and get referrals for job opportunities. When I found IABC, I was excited. I knew just being a member wasn’t enough for networking, so I joined PIC. The aim was to build experience in Canada, even in a volunteer role.

Catharine: I joined PIC last year – after meaning to for years – and noticed calls for a co-Director of Programming. I believe volunteering is the way to get the most out of any professional membership, so although I was a newcomer, I decided to step up. I'm so glad I did.

Maureen: During the pandemic, I took advantage of recovered time from my commute to pursue a career bucket list item of joining IABC. I attended a virtual meet-and-greet and was impressed with the board members present. There was an element of authenticity and community and I decided I wanted to be actively involved instead of just a member.

What does your role involve?

Arlene: As past Chair, I support the current PIC Chair and exec team, sharing ideas and context from previous years, participating in planning and being on hand during PIC events to host a Zoom breakout discussion or being a table lead for in-person conversations.

Brent: I’m the Director of Marketing & Sponsorship. This is about looking for opportunities to increase the visibility of PIC and the great work its members do through partnerships. What I like most about this role is that I get to work closely with each of the other portfolio leads in making PIC more valuable to its members.

Austine: As co-Director of Communications & Social Media with Sue, I help create graphics to promote our events, design The Buzz, and spotlight PIC members and share information that helps those of us in indie businesses in posts on Twitter, Facebook and LinkedIn.

Catharine: My co-director, Christopher Trotman, and I organize the social and professional development events for PIC. There are about seven of them a year, a combination of online and in-person. The most fun was the holiday social, when Christopher had the great idea of organizing a white elephant game and hosting an outrageous sweater contest. It was a big success and some have suggested it should be an annual event.

Maureen: As Director of Memberships, I look for opportunities to recruit new members and engage with them at both social and professional events (virtual and in-person.) I take the minutes at our executive meetings and capture action items to deliverables for our annual strategic plan.

What have you enjoyed most about being on the executive team?

Arlene: I’m inspired by the professionalism and enthusiasm. Everyone is committed, innovative and we have meaningful discussions on how best to meet our members’ needs. We’ve accomplished a lot, including continuing to host relevant events and cranking out a fantastic publication each month! It’s been a very fulfilling aspect of my communications career.

Brent: See my earlier answers! The PIC executive members are so willing to collaborate together for the good of the group, so I always feel like I’m doing something valuable and worthwhile. And, as I said, they are so willing to share their experiences, the learnings are continual. I feel like I could contact any of the PIC executive with any question – whether it’s personal or professional – and they’d be willing to share. This also includes introductions to others within their networks.

Austine: I have been a member of IABC/Toronto for three years running and I am happy I made the decision. Joining IABC/Toronto not only helped me network and get a job, I also found a family of lovely and friendly experienced communicators.

Catharine: The executive is a fun, hard-working, professional group. Each person steps up to support the others. It’s great to be part of this team and to collaborate with such outstanding professionals. And of course, as an independent, anything that expands my network is a good thing.

Maureen: Hands down, the most rewarding part of being on the executive team has been the people I’ve met. I have had the good fortune to sit on both sides of an interview (interviewer and interviewee) and my fellow directors have taught me so much. It goes back to having that positive community where the vibe defines your tribe. And the IABC vibe has definitely enhanced my career journey.

The new year starts in September and the transition to the new team happens over July and August. If you’re interested in a solo or “tag team” role with the PIC executive, feel free to explore the idea with any of us or talk to PIC Chair Jacqui DeBique.
Sue Horner (she/her) is a writer, principal of Get It Write and PIC’s co-Director of Communications & Social Media. She’s been a member of PIC from its early days, when having small children made it hard for her to get to in-person events. Remembering that feeling of being unconnected was the prompt that got her involved with the PIC executive.
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3.

Problems? PIC social got ’em solved

By Sharon Aschaiek

Sharon Aschaiek, Jacqui DeBique and Kathryn Hollinrake enjoy networking at the Duke of Cornwall.

As an on-and-off (mostly on) member of IABC/Toronto since 2010, I have always enjoyed the socials organized by PIC. The events connect communicators who run their own business for lightly facilitated networking and idea sharing. The energy is always fun and constructive, and PIC’s social on March 21 was no exception.

About a dozen of us gathered at the Duke of Cornwall pub near University and Dundas to discuss common business woes and exchange insights and tactics.

I started off the evening at a table with fellow independent communicators Carolyn Black, Jacqueline Tyler and event co-organizer Catherine Heddle, where we talked about the pros and cons of having a professional website. While I land firmly on the “yes” side of this question, it was interesting to hear how the others are managing just fine without a formal digital presence for their businesses — talent and drive on their own can take us a long way.

Another topic we discussed was whether it’s appropriate to mark up the fees that subcontractors charge us for their contributions to our clients’ projects. The consensus was a big YES. We’re performing the labour of recruiting and managing these workers as well as dealing with clients to review and make changes to their work, and we need to be compensated for this.

We also talked about when and how to charge rush fees, using AI for transcription and the challenges of dealing with a disorganized client.

Later, I joined PIC chair and IABC/Toronto board member Jacqui DeBique, Kathryn Hollinrake and Meredith Adolph for more shop talk, focused on such topics as charging hourly versus project rates, and the pros and cons of business insurance. I was inspired by how Meredith describes herself professionally: “Fractional content marketing leader.” It strikes me as especially useful in getting clients to consider how to work with a communicator to fill gaps in their unit.

Thank you, PIC team, for another opportunity to connect with other indies and learn more tips and tricks of the trade!

Sharon Aschaiek leads Higher Ed Communications, which provides writing, editing, communication advising and project management services to universities and colleges.
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4.

PIC PERSONALITY: Meet Ellen Gardner, ABC

By Yvan Marston

Ellen Gardner, ABC (she/her) is the principal of Write to Know Communications, which helps smaller (mostly healthcare) organizations develop marketing strategies that amplify their key messages, celebrate their achievements and create stronger connections with clients. Connect with her on LinkedIn.

When did you launch your independent business?

I had always wanted to be an independent and I did make the leap in 1998, but I was pulled back into a corporate role in 2000. In 2018, I decided it was time to get back to being a soloist.

How did it come about?

In my last corporate job, I was the manager of communications for the Healthcare Insurance Reciprocal of Canada (HIROC). I’d been in the role for seven years and was happy with what I’d accomplished, but felt it was time to pass the reins on to a successor. (Except for the podcast, Healthcare Change Makers, which I still host.)

In truth, I was always a freelancer. Even when I was in a corporate job, I was a freelance writer and taught business communications and writing, first at the Canadian Business College and later at the University of Toronto. Now I’m doing all those things and more in my own business.

What do you enjoy most about being an indie?

I’m learning so much. You can go down so many different avenues – places you’ve never thought much about but that are quite fascinating. Last year I researched and wrote a series of case studies for the Canadian Standards Association on how standards contribute to the resiliency of our electricity system. It’s something I never would have been exposed to if I had stayed in my corporate role.

I also like the freedom of being able to develop the strengths I want. For example, I can focus on being a strategic communications and marketing consultant rather than do straight writing. One of my great joys is delivering business writing workshops to organizations.

What don’t you like about being an indie?

Figuring out what you want to do and what you don’t want to do. That freedom can be frightening because you don’t want to say no to a paying job, but you also must make sure it aligns with your vision for your business. Niching down has been the toughest part of being an indie for me.

What advice would you give someone new to independent life?

When you start out, you might think you’ll just have a few clients and do some writing. That would be underestimating how much time and work goes into being an independent. Plan ahead based on your areas of specialization and don’t go down too many paths. Manage your cash flow and make a clear distinction between your personal and work life so you don’t end up working all the time. (I have to admit that’s been an area of weakness for me!)

I would also say: work with people you like. While it’s true that every client is effectively your boss, if you don’t like working with them, you can always move on.

What value do you get from your IABC and PIC membership?

I was part of the original group that started PIC, back when I was first an independent. The group is a wonderful resource for connecting with people who are managing the same challenges as I am. How to handle late paying clients? What type of work should I specialize in? How do other indies manage tax planning? I really value those conversations with colleagues. And of course, it’s great to just have a bit of office banter. That’s one thing I miss about being part of a team in the corporate world.

Yvan Marston (he/him) is a senior healthcare communications writer.
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Don’t miss ‘Pricing Secrets from the Pros’ April 25

What are the pricing secrets of successful independents? Find out when we host Pricing Secrets from the Pros on Tuesday, April 25 from 6:30 p.m. to 8:00 p.m. over Zoom.

Our expert panel of established PIC members are:

  • Sharon Aschaiek, Principal, Higher Ed Communications
  • Cyrus Mavalwala, ABC, MC, Founding Partner, Advantis Communications
  • Sabita Singh, ABC, President, Trivetta Consulting

They’ll share their strategies for pricing services, negotiating rates and communicating their value to clients. You’ll learn:

  • the psychology of pricing and subtle techniques that can make a big difference
  • all about hourly rates vs. project prices vs. retainers, and everything in between
  • the benefits of value-based pricing and the bounty that lies beyond
  • how to handle tricky pricing scenarios.

We’ll also have time for Q&A and discussion. Don't miss this opportunity to learn from the pros and take your pricing strategy to the next level.

  • $15 for members ($16.95 with HST)
  • $25 for non-members ($28.25 with HST)

This event counts towards professional development credits to maintain the IABC Communications Management Professionals (CMPⓇ) or Strategic Communications Management Professionals (SCMPⓇ) certification. Learn more about these certifications.

Note: This is a Zoom event. A link will be sent to all registrants the morning of the event.

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Member news

Priya Bates, ABC, MC, SCMP, IABC Fellow, is working on the final edits to a new book she’s writing with Advita Patel. The book will be out in June and is called Building a Culture of Inclusivity: Effective internal communication for diversity, equity and inclusion. It’s available for pre-order from Amazon and Barnes & Noble.

Kathryn Hollinrake has a new e-book, prompted by sharing helpful tips so people can make the most out of a business portrait session. The idea of these regular posts on LinkedIn came from the May 2022 session by Warren Weeks on levelling up our businesses. Download the Business Portrait Tips from her website.

Sarah Manley Robertson, ABC, is a #WeLeadComms honoree, chosen for demonstrating communication leadership and elevating the value of professional communications. It’s an initiative started by Mike Klein, MBA, SCMP, to recognize communication leadership all over the world.

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Changes to the PIC member list due April 26

As a PIC member, you can gain visibility on the PIC member list on the IABC/Toronto website. Send your updates to PIC’s Director of Membership, Maureen Hosein, ABC, at maureenhosein@yahoo.com, by Wednesday, April 26. For new profiles, send your:

  • Name
  • Company name
  • City (to help us know who’s in our neighbourhood)
  • Email address
  • Telephone number (optional)
  • Website and LinkedIn URLs
  • Social media accounts, if any
  • Business description (up to 80 words).

If you are already on the list, does your listing include your LinkedIn profile? Have you earned an OVATION, Silver Leaf or Gold Quill award you can brag about?

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Perkopolis is just one IABC/Toronto member perk

Did you know your IABC/Toronto membership gives you access to discounts and deals? Start by logging in, then go to Resources > Member Discounts and Resources.

Through Perkopolis, you get discounts on clothing, gifts, hotels, tickets to the theatre, sports, museums and more. Register with Perkopolis using your IABC member number and discover what’s new.

Other discounts and resources available to IABC/Toronto members include recordings of past events, a 15% discount on career programs and $100 off a Media Relations Rating Points subscription.

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See you on social media!

Build and strengthen your connections, advance your business and network with other PIC members on social media. In case you missed them, recent posts shared on our social media channels include:

  • Happy International Volunteer Month! IABC’s April 2022 Catalyst magazine featured an article on the value of volunteering with the association. In it, IABC/Toronto president Michael Blackburn (he/him) highlights the value of leadership opportunities in leveling up his career and increasing his confidence.
  • Volunteering has sometimes surprising benefits. You can learn new skills, polish existing ones, make new friends, advance your career and even feel happier. HelpGuide.org details the benefits, describes how to find the right volunteer opportunity (ahem, PIC), and offers tips to get the most from volunteering.
  • A report by The Conference Board of Canada says that services provided by volunteers help strengthen and empower individuals and communities. Volunteering also benefits the volunteers and their employers by expanding their experience, skills, and social and business networking opportunities.

Twitter | Facebook | LinkedIn

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Who we are

Professional Independent Communicators (PIC) is a special interest group of IABC/Toronto. PIC’s mission is to support independent IABC/Toronto communicators through professional development, networking and marketing. The Buzz informs members about upcoming events, shares professional development tips from past meetings and keeps us connected.

IABC connects communicators from around the world with the insights, resources and people they need to drive their careers and their professions forward.

Editor: Sue Horner | Designer: Austine Fischer

Executive team

Chair: Jacqui DeBique | Past Chair: Arlene Amitirigala | Membership: Maureen Hosein, ABC | Marketing & Sponsorship: Brent Artemchuk | Communications & Social Media: Austine Fischer, Sue Horner | Programming: Catharine Heddle, Christopher Trotman